Frequently Asked Questions
We’re here to answer your questions and ensure you have the best shopping experience. If you need further assistance, please don’t hesitate to contact us here.
Question #1: How long will it take to receive my order?
Answer: Here are our estimated delivery times:
- Handling time: 1-4 business days
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Transit time:
- United States: 6-12 business days
- Canada, Europe, and Australia: 8-16 business days
- Estimated delivery time: 7-20 business days
For more details, please refer to our Shipping Policy
Question #2: Do you offer free shipping?
Answer: No, we offer paid shipping on all orders. Sometimes we will have free shipping for orders above a certain order value (order limit subject to change). For more information, please check our Shipping Policy
Question #3: Where is the Luvdemure located?
Answer: Luvdemure is a U.S.-based fashion brand. We proudly offer a curated selection of high-quality fashion products, with shipping available exclusively within the U.S, Canada, Europe, and Australia.
Question #4: What if I receive a defective product?
Answer: If you receive a defective item, we’ll replace it at no cost. Please contact us and return the item within 30 days. For more information, see our Return Policy
Question #5: Can I cancel my order after it’s placed?
Answer: Yes, we offer a 24-hour cancellation window. To cancel your order within this timeframe, please contact us.
Question #6: What is your return policy?
Answer: We have a simple and hassle-free return process. For complete details, please visit our Return Policy page.
Question #7: When will I get my refund after returning a product?
Answer: Once we receive and inspect your returned item, your refund will be processed. Refunds typically appear on your original payment method within 7 business days, depending on your bank or payment provider. See our Return Policy for more details.
Question #8: Do you offer any warranties or guarantees on your products?
Answer: Yes, we provide a 30-day warranty on all purchases. For more information, please refer to our Return Policy
Question #9: How can I contact customer support?
Answer: You can reach our customer support team through the Contact Us page or by emailing us at theluvdemure@gmail.com.
Question #10: Do you ship internationally?
Answer: Yes, we currently ship exclusively within the United States, Canada, Europe, and Australia.
Question #11: Do you have a physical store location I can visit?
Answer: We are an online-only store, which allows us to offer the best prices and a wide selection of products.
Question #12: Can I place a bulk order for my business or organization?
Answer: Yes, we accept bulk orders. Please contact our customer support team for details.
Question #13: What is the process for exchanging a product?
Answer: For detailed information about product exchanges, please refer to our Return Policy
Question #14: How can I track my order?
Answer: You can track your order through the Track Order page on our website.
Contact Information:
Store Name: Luvdemure
Address: 1317 Edgewater Dr #2816, Orlando FL 32804, USA
Email: theluvdemure@gmail.com
Phone: +1 (720) 401-1605
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (EST)
We do our best to reply to your e-mail within 1-2 business days.